Frequently Asked Questions
Everything you need to know about your Zalori shopping experience.
How can I track my Zalori order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unworn, and with all tags attached to qualify for a full refund.
Which payment methods do you accept?
Zalori accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and are calculated at checkout.
Are the products on Zalori authentic?
Absolutely. We work directly with authorized distributors and brands to ensure that every item sold on Zalori is 100% authentic and of the highest quality.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team or via your account dashboard.